CEOs, HR executives and other executives and professionals want the best approaches for improving organization performance. However, there is one that is often not considered – optimizing organization design. Ron Capelle’s new book, Optimizing Organization Design: A Proven Approach to Enhance Financial Performance, Customer Satisfaction and Employee Engagement (San Francisco: Jossey-Bass, 2014) provides a comprehensive approach to improving organization performance by optimizing organization design.
The book is based on over 100 large scale projects and 23 research studies that Capelle Associates has completed over the past 25 years. All of the research studies, and comments from over 30 executives on their success in using this approach, are included the book.
The research and client experience show that optimizing organization design leads to better financial performance, better customer satisfaction and better employee engagement. This approach also provides a sustainable competitive advantage and a significant return on investment (ROI). As well, it provides the foundation for better strategy implementation and for better human resources management (including talent acquisition, management and retention).
The book describes how to assess an organization design and how to implement organization design improvements (change management). The organization design assessment includes the alignment of several factors including positions, accountabilities and authorities, people, deliverables and tasks.
The change management includes people change management, project management and a cascading, iterative approach that is based on teams and involves education, doing real work and feedback.
The book also includes special sections on the role of the Board of Directors, project management, process management and compensation. In addition, there are four case studies, a glossary, references and an index.
The book can be purchased on Amazon, and the reviews are very positive.