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Client Experience

We have accomplished a lot ... Roles are now clearer, and jobs are deeper and more robust. I believe that we can better match people to positions and have better succession planning ... We can better coach employees in this system, and this is related to lower turnover. Breaking down silos results in better customer focus and leads to better retention and satisfaction of customers.
Joan Mitchell
Vice President, Human Resources
Moneris Solutions
February 2006

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Optimizing Organization Design

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