Our Clients

selected client list

Any corporation can benefit from strategic organization design. Capelle Associates Inc. consults with Canadian and international corporations, government, and non-profit organizations to successfully optimize their organization design and improve performance. For an overview of some of our major clients, view our Selected Clients page.

Here are just a few comments from clients:

“This is the best value for money I have ever experienced from any consultant.”
- Isadore Sharp, Chairman and Chief Executive Officer, Four Seasons Hotels and Resorts, December 2003

"The organization assessment you carried out provided excellent insights, and your recommendations set a baseline for improvements that we have made to the organization. In addition, the implementation consulting support provided us with methods, materials and training, so we did not have to “reinvent the wheel”. There is no question that you have helped us to achieve the significant improvements in our organization … Your firm’s consulting expertise is world class. You and your team were always available, and we appreciated the quick turnaround time when it was required. We also appreciate your flexibility in providing guidance and support as and when we needed it."
- George Weber, President & CEO, Royal Ottawa Health Care Group, January 2012

“The improvements were both significant and sustainable. We found that better aligning positions, clarifying accountabilities and authorities, matching people to positions, and developing business plans has resulted in improved employee performance and customer satisfaction … We found that Capelle Associates were extremely professional and provided excellent support in helping us to achieve the outcomes that we wanted.”
- Naseem Somani, President & CEO, Gamma-Dynacare Medical Laboratories, October 2011

"While the theory behind organization design is not new, the benefits of its implementation to our business are certainly in with the times. For starters, we gained from our managers being provided with greater clarity, increased consistency and overall better discipline. Second, with a strong commitment from the top, our organization design initiative provided our people, from senior management to front-line,  with more arsenal in their toolbox and helped them make better decisions as managers. The icing on the cake is that, although organization design did not start for us as a cost cutting exercise, it ended up paying for itself within the first year of implementation and that's a recurring benefit."
- Gerry Savaria, President & CEO, LS Travel Retail North America, July 2011

"After Capital Power's IPO we were at a point where we needed to ensure our organization structure was efficient and our employees were provided the right level of authorities and accountabilities to do their work. Capelle Associates organizational design model and implementation has made a significant contribution to the alignment of our people to the business results."
- Brian Vaasjo, President & CEO, Capital Power Corporation, June 2011
- Peter Arnold, Senior Vice President, Human Resources and EH&S, Capital Power Corporation, June 2011

“The Capelle Associates approach to organization design gave us a rigorous framework to help to change our culture toward being more of a high performance, disciplined organization.”
- Mike J. Donoghue, President & CEO Allstate Canada Group, February 2006

“I have been using the Capelle Associates approach to organization design for more than 10 years. We designed our organization to better achieve our strategy. The benefits to our organization are multiple. Our results far exceed industry benchmarks. Capelle Associates provides a powerful research based alternative to executives seeking excellence in organization design. ”
- Derek Fry, President, Visa Canada, March 2006

“I would encourage CEOs to review and refresh their organization designs. I would strongly recommend Capelle Associates for their unique research based approach and excellent support. They have certainly helped us further improve our business.”
- Jim Baumgartner, President & CEO, Moneris Solutions, February 2006

“Ontario Teachers’ Pension Plan has benefited from the Capelle Associates approach to organization design through both being a sponsor and participant in a global research project. We have benefited from high value organization design work that they have done for us – they have certainly added value to our business.”
- Claude Lamoureux, President and Chief Executive Officer,Ontario Teachers' Pension Plan, October 2004

“Everything that we measure has improved markedly. Our financial performance is up. Our customer service scores are up. Our employee morale and the general attitude around all of this is up … I can say with just absolute conviction that getting the organization design right … has been fundamental to the improvements around this place.”
- Robert W. Pearce, President and Chief Executive Officer, BMO Bank of Montreal, September 2002

“I would like to thank you for the organization design work that you did for the Federation in 1994. The groundwork that your work and your report laid out for us has served us very well over the years.”
- George Weber, Secretary General, International Federation of Red Cross and Red Crescent Societies, October 1999

“His analytical framework and his extensive research in the subject convince you that his recommendations are not just "flavour of the month" but are well anchored in practical experience. Customer satisfaction and employee satisfaction, as measured by three annual surveys, have shown improvement each year.”
- Derek Fry, President, Visa Canada Association, December 1999

“The quality of the report you produced was outstanding in its method of analysis, completeness and organization.. The results of your work have provided a rich source of information and ideas which we are now committed to address.”
- A. Keith Willard, Chairman, Zeneca Inc., October 1996

“It is nice to see recognition of our efforts to date, particularly by a newspaper of the stature of the Globe and Mail.. Your leadership, advice, and encouragement have been key factors in influencing the path we have chosen, and the success we have had.”
- R. J. MacPhee, Chief Executive Officer, Passport Office, December 1993

“The organizational design support Ron Capelle and his team provided us helped create role clarity and accountability across the organization.  The methodology paved the way for a more transparent and productive organizational structure allowing managers more time to focus on operational excellence.”
- Robert Petryk, Senior Vice President Human Resources, EPCOR Utilities Inc., August 2011

“Allstate Canada Group would like to thank you and your staff for the significant impact you and your work has had and will continue to have in our organization. There is already tangible, measurable evidence of significant returns driven primarily by the principles and methods inherent in our investment in organization design.”
- Eric Pickering, Vice President Human Resources, Allstate Canada Group, February 2006

“Capelle Associates gave us a thorough and insightful assessment of our organization. This cannot be done from within an organization. Their insights are prescriptive which leads to focused action with clear links to results. There is a strong correlation with the bottom line that makes a huge difference.”
- Joanie Mitchell, Vice President Human Resources, Moneris Solutions, February 2006

“If we didn't believe that improving organization design with the support of Capelle Associates added significant value to our business, we wouldn't have continued it for over ten years. They have conducted four major organization assessments. Each assessment has been rich in insight, thorough, comprehensive, very well documented, and focused in terms of recommendations. These assessments and factual recommendations provided the foundation we needed to implement organizational changes that are more powerful and more sustainable.”
- April Taggart, Senior Vice President, Talent Management and Diversity, BMO Financial Group, April 2006

“Productivity in the department has improved, and user satisfaction has increased remarkably while employee morale and team work have shown exceptional gains. In short, your contributions have been invaluable.”
- John W. Young, Executive Vice President, Human Resources, Four Seasons Hotels and Resorts, April 2002

“Canadian Tire was recently selected as the Number 1 Company in the Best Companies to Work For in Canada published by The Globe and Mail Report on Business. Organization design has been an important part of our success. I want to thank you for your significant contributions in this area.”
- Dale Reeson, Divisional Vice President, Human Resources Services, Canadian Tire, April 2000

“The discipline and comprehensiveness of your method and metrics that link organization design directly to employee and customer satisfaction and financial performance have provided me with a firm, proven basis upon which to re-structure my organization.”
- Frances Boire-Carrière, Director, HR Policy and Organizational Development, NAV CANADA, November 1999

“Thank you for the excellent work you have done for the Globe and Mail. Your efforts in helping to reorganize the I/T and Finance departments have made a significant contribution to our operations.”
- Michael J. Brophy, Vice President, Human Resources and General Services, The Globe and Mail, July 1999

"Ever struggled with often daunting questions like:
 - How many layers should my organization have to be most efficient?
 - How can I be sure that I have the right people in the right seats and promote them from within?
 - How can I reduce micromanagement and improve cross functional efficiencies?
 - How can I trust that the organizational design and everyone's work is supporting the deployment of the strategy?
Capelle Associates Inc. provides surprisingly clear answers to all these questions, and a robust methodology of deployment. The result is a stronger, leaner and clearer organization, where everyone can focus on moving the business forward."
- Vadim Motlik, Chief Administrative & Chief Financial Officer, LS Travel Retail North America, July 2011

"The application of Capelle's approach focused our efforts to address some long standing opportunities for improvement.  The decision making model, delineation of roles and responsibilities provides clarity and a framework for our team.  Capelle Associates provided a high level of consistent, professional support for our efforts, we were pleased with their accessibility and availability."
- Jim Oosterbaan, Senior Vice President, Operations and Commodity Portfolio Management, Capital Power Corporation, June 2011

“For the past 8 years, Ron Capelle and Capelle Assoc. have provided advice on a number of corporate re-organizations to the Ontario Teachers Pension Fund investment division. He has provided advice to senior management at the divisional level on organization structures and assisted in individual departments such as fixed income and finance. The advice came at significant turning points in our history and helped to keep the fund competitive and focused on identifying unexpected risks while remaining at the top of our game.”
- Bob Bertram, Executive Vice President, Investments, Ontario Teachers' Pension Plan, November 2007

“We want to thank you for your organization design work related to our recent merger. Your work gave us a clear and understandable framework for our new organization, facilitated our decision making about people and positions, and helped us avoid much of the politics often found in these situations. (Creation of Moneris Solutions.)”
- Frank G. Moore, Vice President, Merchant Services & Point of Sales, Royal Bank, November 2000
- Wendy K. Porter, Senior Vice President, Merchant Services, Bank of Montreal, Electronic Banking Services, November 2000

“We found that the Capelle Associates' approach to better organization design is related to better financial performance in the global pension fund industry.”
- Keith P. Ambachtsheer, President, K.P.A. Advisory Services, and co-author, Pension Fund Excellence: Creating Value for Stakeholders, October 1999

“I recently won a prestigious award, Canada's Call Centre Manager of the Year. I'm confident in saying that we would be struggling today if we had not implemented your suggestions. Getting the right organization design enabled us to do all the other things that were necessary to become successful.”
- John Carver, Senior Manager, Customer Service, Bank of Montreal, September 1999

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