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- Manager-Employee Relationship
- Organization Design and Performance of the Global Pension Fund Industry - November, 1997
- Financial Performance and Employee Satisfaction in a Financial Services Business - 1992 to 1997 Organization Design Improvement - 1995 to 1997
Improvement in Organization Design, Financial Performance and Employee Satisfaction in a Financial Services Business
An organization review of a financial services business with over 1,000 employees was conducted in 1995. Following this review, a two-year change process was initiated to implement the recommended organization design and related changes. In early 1998, a second organization review was initiated to measure progress and look at future organization changes in a rapidly changing competitive environment.
This ongoing change process has provided an excellent opportunity to work over an extended period on improving organization design. Financial results, employee satisfaction information and organization design measurements were collected over a period from 1992 to 1998.
The results demonstrate a positive relationship over time. Financial performance has improved, beyond industry averages.
As well, employee satisfaction has improved, also in relation to benchmark information from other organizations. Both improvements are consistent with the improvements in organization design, which resulted from the change process.
This study demonstrates the potential for a double payoff from improved organization design: improved financial performance and improved employee satisfaction.
| © 2006 Capelle Associates Inc. Terms of Use |
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