Organization Design Capelle Associates Broadcast Clippings

	Organization design is about how the work in an organization gets done; and executives who pay scant attention to this critical factor are jeopardizing the long-term success of their companies. "Executives are accountable for developing the most effective organizations," Dr. Ron Capelle tells host Alexander Haig in this segment of World Business Review. "Better organization design is related to higher levels of employee satisfaction, higher levels of customer satisfaction and ultimately, better financial performance."
	Original Broadcast: January 28th, 2003 Distributed by PBS, CNBC, Bravo!, and Tech TV 17 minutes (click on a question below to view the Windows Media Player video clip)
	Q1. What is organization design, and why do you feel it's important in the first place?
	Q2. Do you find it surprising that more executives aren't focusing on organization design today?
	Special Report: Organization design at Bank of Montreal and Four Seasons Hotels and Resorts
	Q3. How do you go about determining how many management layers an organization should have?
	Q4. Could you give our viewers an example that illustrates how this works and why it matters to a corporation?
	Q5. You’ve mentioned the manager-direct report relationship. How do you determine what it should be?
	Q6. How important is it to match people to positions?
	Q7. How can you help a company address this problem?
	Q8. Can you expand on why it’s important for people in positions to be doing the right tasks?
	Q9. What do you see coming down the road in your industry over the next year or two?

The Executive Forum selected Capelle Associates Inc. to be on its show for two reasons. First, the firm has a unique approach to organization design.Second, it is one of the few consulting firms with research demonstrating its approach.

In this interview, Dr. Ron Capelle discusses the insights he has gleaned and how he applies that knowledge in helping senior executives structure their organizations soundly, with effective staffing and managerial leadership at every level.

(click on a question below to view the Windows Media Player video clip)

Q1. What is organization design, and why does it matter?

Q2. Part of organization design is having the right number of layers. What do you mean by layers, and why is it important?

Q3. What are the problems one can have with layers?

Q4. Many companies are restructuring and reducing their layers. Where do you stand on this rather controversial subject?

Q5. Does organization design make any difference to organization performance?

Q6. Can benchmarking help organizations improve performance?

Q7. Your book, Changing Human Systems, discusses the factors necessary for change. What are the keys to successfully improving organization design and performance?

Q8. In helping a company, what tools do you use?

Q9. With over 20 years of consulting experience, especially in organization design, what challenges have you encountered?

Q10. Has technology impacted organization design in recent years?

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